We want to support you in taking proper care of your products & repairing them when needed so that they can last in your closet for as long as possible and out of landfills. Due to COVID-19, our repair and refresh services are temporarily unavailable.
Leather Spa (light cleaning and refurbishment)To help you keep your Cuyana leather goods in rotation, we offer a leather refresh service in our stores using our Leather Care Products. Bring your Cuyana leather product* into one of our stores and our team will clean and condition it. This extra love will keep the surface of your product soft and supple to help prolong the life of your product. *excluding suede items
Your Cuyana products are made to last. If something happens within the 2-year warranty, we’re here to help you. Products that are within the 2-year warranty period are eligible for repairs free of charge with proof of purchase from Cuyana. Each case will be dealt with on an individual basis and repairs may take up to 3-4 weeks, excluding shipping time. Unfortunately, international orders are not eligible for repairs given the constraints of shipping and customs.
If your product needs repair, please email us at firstname.lastname@example.org with photos and a description of the product issue. If possible, please also include the original order number so we can easily reference the order.
Because we believe in the quality of our products, Cuyana is proud to offer a 2 year warranty.
When possible, we believe in repairing rather than replacing products that need service in order to extend the product’s life and keep products out of landfills. For any manufacturing defects during the warranty period, repairs are on us. If a product cannot be repaired, we will offer a replacement if the product is still available. If the product is not available, we will offer a refund or store credit.
This warranty does not cover normal wear and tear. For leather goods, this includes but is not limited to: marks, scratches, or softening of the leather. For apparel, this includes but is not limited to: normal pilling and staining.