Retail Services During COVID-19

Our approach, precautions, and temporary solutions

All our retail locations are fully open to in person and walk-in services. We currently feel we are taking all safety and sanitary precautions to protect our customers and staff and welcome our customers to visit us. We ask that customers continue to wear masks to protect themselves and our staff members at this time. If you would prefer to use one of our contactless services we are providing in-store pickup, same day delivery, or you can book a virtual shopping appointment with our brand experts.

Mask Policy

Cuyana does not require masks for any guests. However, we have chosen as an organization to continue masking in all our retail locations, distribution centers, and headquarters for the safety of our guests and staff. We look forward to seeing you in our stores.

In-Store Appointments

Want to shop and see products in person? Sign up for a one on one in-store appointment with one of our retail members.

Virtual Appointments

Got styling questions? We have answers. Speak to an associate from the comfort of your home for personalized recommendations and product details.

Buy Online Pick-Up In Store

How it works

1. Shop Online

Shop your favorite pieces online. At checkout, select “Pick Up Your Order," which is available for store pick-up. Make sure to check product availability on our product detail page for each store location.

2. Look out for an email

You’ll receive a “Ready for Pick Up” email when your order is ready for pick-up. Head to that store at your convenience and ask a store associate for assistance.

3. Come to the store

A store associate will reference your “Ready for Pick Up” email and request to see identification, and then give you your order. Please be sure to wear a mask so that we can safely provide you with your order.

Buy Online Pick-Up In Store Locations

The stores below are offering pick-up during this time. Your “Ready for Pick Up” email will contain detailed instructions.

San Francisco

Palo Alto


Pacific Palisades


NYC Nolita

Buy Online Pick-Up in Store FAQs

Is in-store pickup available for all products?

Yes, in-store pickup is available for any items that are available in store. You can check availability of an item on the product page.

Are monogramming and gift boxes available for curbside pickup?

Yes, we are able to monogram orders for in-store pickup. Gift boxes will be available to order through the website, pending store inventory levels.


When will my order be ready? How will I be notified?

All orders will be processed and ready for pick up within 24 business hours of placement once service begins. Once your order has been processed and is ready for pick up, you will receive a “Ready for Pick Up Email” from us.


Where exactly do I pick up my order? How do I let you know I’ve arrived?

Pick up locations will vary from store to store. Please review the location in your “Ready for Pick Up” email prior to picking up your order. Please either call the store phone (or reply via text if applicable) to notify us of your arrival. Please be sure to wear a mask so that we can safely provide you your order.

When will I be charged for my order?

You will be charged for your order when it is placed.

How long will you hold my order? What happens if I don’t pick it up?

We will hold your order in store for 14 days. After that time your order will be canceled and funds refunded, unless alternative arrangements have been made directly with the store team. If your item is monogramed it will be shipped to the address on file.


Can I return items curbside?

No. Returns can either be shipped to our distribution center or to the store. Customers can contact our Customer Experience team for a printable label.


Can someone else pick up my order?

Yes. They will need to show the order confirmation email with the order number and details.


Can I still come into the store if I want to see other things?

Yes, absolutely.

Have a question not listed here? Contact us

Store Precautions

We are taking all possible precautions to keep our employees safe and to minimize the risk of transmission of COVID-19. These include:

  • All team members are wearing masks and gloves and practicing social distancing when in any Cuyana location.
  • We've reduced the number of team members allowed to be present at any Cuyana location in order to enforce social distancing guidelines.
  • We have increased the frequency of cleaning services.
  • Hand sanitizer and sanitizing supplies are provided to all employees and distributed across all Cuyana locations.
  • Any team member presenting symptoms will be sent home to self-quarantine and to follow all CDC protocols.