We now ship to the following countries:
- Czech Republic
- Hong Kong
- New Zealand
- Puerto Rico
- Saudi Arabia
- South Africa
- South Korea
- United Arab Emirates
- United Kingdom
We ship express to the following locations through DHL Express*
- Canada & Mexico: Transit time is 2-4 business days (pending customs clearance): $30
- Asia/Oceania: Transit time is 2-4 business days (pending customs clearance): $40
- Europe: Transit time is 2-4 business days (pending customs clearance): $40
- South America: Transit time is 2-4 business days (pending customs clearance): $40
- Middle East/Africa: Transit time is 2-4 business days (pending customs clearance): $40
*Maximum cart total for Express shipments is $2,500 USD.
We also offer a diverted shipping service to select locations through DHL Parcel Direct/Priority*
- Canada: Transit time is 3-10 business days** (pending customs clearance): $25
- Mexico: Transit time is 4-5 business days** (pending customs clearance): $25
- Western Europe: Transit time is 4-7 business days** (pending customs clearance): $35
*Maximum cart total for Parcel Direct / Parcel Priority shipments is $1,600 USD for Canadian orders and $1,000 USD for all other countries.
**Parcel Direct and Parcel Priority packages will be picked up on Mondays, Wednesdays, and Fridays from our shipping facility.
If you are interested in receiving your order in a different location, you can use a service such as www.usgobuy.com. This will allow you to create your own US address with which you can order through our website. Please note that we are not affiliated with any such shipping service. Orders shipped to any destination other than the US are final sale and exempt from returns.
Duties & Taxes: Import duties and taxes will be displayed with shipping charges at the time of checkout. If DDU (delivery duty unpaid) is an option for your country, it will display this with your available shipping options at the time of checkout. If you select a DDU service, you will be responsible for paying the duties and taxes to the carrier upon arrival of your package.
Order Processing: International orders will be packed and ready to ship within 1-2 business days of order placement. Business days are Mondays through Fridays, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.
Exchange Rates: Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.
Gift Wrapping: Cuyana offers gift-wrapping for international orders. However, packages may need to be unwrapped and opened going through customs. Please note that Cuyana is not responsible for the packaging if this occurs.