Shipping & Returns

Shipping

Ground Shipping: Cuyana offers FREE ground shipping via FedEx on orders going to any destination in the contiguous United States. Please allow 3-8 business days for arrival. Orders are shipped from San Francisco, CA. Orders must be placed before 12 pm PT to ship on the same business day, excluding monogrammed items

Expedited Shipping: We offer expedited shipping via FedEx 2-day delivery ($25) or overnight shipping ($35). Orders without monogramming must be placed before 12 pm PT to ship on the same business day. FedEx Express does not delivery on Saturday, Sunday or holidays

Monogrammed Items: Please allow 3 extra business days for shipment of monogrammed pieces, including orders with expedited shipping. Please note that your entire order will ship once the monogrammed item is complete

APO / FPO: Cuyana offers free ground shipping via USPS to orders going to any APO / FPO address. Please allow 5-8 business days for arrival. Orders are shipped from San Francisco, CA. Returns and Lean shipping options are not available for APO / FPO addresse

Hawaii and Alaska: We ship to Hawaii and Alaska via FedEx 2-Day delivery for $15

* Please place your order no later than 12 pm PT if you would like it to be shipped out on the day of order. Please note that we do not process / ship / deliver orders on Saturday or Sunday, and that we do not ship to PO Boxes. Further, we currently do not ship to Puerto Rico, Guam and the US Virgin Islands. If an order contains an item with a delayed ship date, the entire order will ship together.

International Shipping

We currently offer international shipping to Canada and Australia. FedEx will collect duties and taxes prior to delivery in Canada. You can select from the following shipping options:

Canada

 - Est. delivery within 2 business days: $30

 - Est. delivery on next business day: $35

Australia

 - Est. delivery within 5 business days: $40

If you are interested in receiving your order in a different location, you can use a service such as www.usgobuy.com. This will allow you to create your own US address with which you can order through our website. Please note that we are not affiliated with any such shipping service. Orders shipped to any destination other than the US are final sale and exempt from returns.


Returns

Cuyana accepts returns of unworn and unused product within 30 days of shipment. 

Note: you are eligible for either return credit or a refund only after Cuyana receives the item and confirms that it is unworn and unused. If your item is received with any staining or damage, we will provide Cuyana Merchandise Credit for the return.
Note: Monogrammed items are final sale and cannot be returned.

Steps To Return Item(s)

Online Return Process

• Once your order has shipped, you may go online, log-in to your order history and select Return Item(s).
• From here, please select the item(s) that you would like to return, as well as the reason for return.
• Then, you may select two different options: 

1. You may receive a full refund amount in Merchandise Credit and free return shipping. This Merchandise Credit will never expire.
2. You may receive the amount refunded to your original payment method, less a $10 return shipping and administrative fee.

• If you checked out as a guest, please create a Cuyana account using the same email address associated with your order. Then, you may set a password to view your order history and initiate the return.

Return Shipment Instructions

• After you have completed the online return process, you will be emailed a return shipping label within 1 business day.
• Please print your return shipping label as well as the return form.
• Please pack items to be returned and return form inside an appropriate shipping box and seal it.
• Affix the return label to the outside of the box and drop off at your nearest FedEx location.
• Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).
• At any point, you may check the status of your return online in your order history.

Exchanges

• Cuyana does not accept exchanges.
• Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.