Shipping and Returns
Our goal is to give you a memorable experience and make sure you love our brand as much as we do.
Ground Shipping: Cuyana offers FREE ground shipping via FedEx on orders going to any destination in the continental United States. Please allow 3-8 business days for arrival. Orders are shipped from San Francisco, CA.
2-Day Shipping: We offer expedited orders via complimentary Fedex 2-Day delivery. For Monogrammed pieces, please place your order by 12/20 at 9am PST if you would like it for Christmas Eve. For Non-Mongrammed pieces, please place your oder by 12/22 at 9 am PST. If you need your order further expedited, please email us at firstname.lastname@example.org and we will get your package to you on time.
Overnight Shipping: Overnight shipping is available for $35 for orders no later than 3pm PST.
Monogrammed Items: Please allow 3 extra business days for shipment of monogrammed pieces. Please note that your entire order will ship once the monogrammed item is complete.
APO / FPO: Cuyana offers free ground shipping via USPS to orders going to any APO / FPO address. Please allow 5-8 business days for arrival. Orders are shipped from San Francisco, CA. Returns and Lean shipping options are not available for APO / FPO addresses.
Hawaii and Alaska: We ship to Hawaii and Alaska via FedEx 2-Day delivery for $15.
* Please place your order no later than 3pm PST if you would like it to be shipped out on the day of order. Please note that we do not process/ship/deliver orders on Saturday or Sunday, and that we do not ship to PO Boxes. Further, we currently do not ship to Puerto Rico, Guam, and the US Virgin Islands. If an order contains an item with a delayed ship date, the entire order will ship together.
We currently offer international shipping to Canada and Australia. You can select from the following shipping options:
- Est. delivery within 2 business days: $30
- Est. delivery on next business day: $35
- Est. delivery within 5 business days: $40
If you are interested in receiving your order in a different location, you can use a service such as www.usgobuy.com. This will allow you to create your own US address with which you can order through our website. Please note that we are not affiliated with any suchshipping service. Orders shipped to any destination other than the US are final sale and exempt from returns.
***Effective March 8, 2014 12:00:00AM PST***
Cuyana accepts returns of unworn and unused product within 30 days of shipment. All orders placed before March 8, 2014 are subject to our previous return policy.
• Then, you may select two different options:
1. You may receive a full refund amount in Merchandise Credit and free return shipping. This Merchandise Credit will never expire.
2. You may receive the amount refunded to your original payment method, less a $10 return shipping and administrative fee.