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Privacy Policy

Cuyana, Inc. (Cuyana) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Statement. By visiting the www.Cuyana.com website and domain name, or otherwise accessing any other linked pages, features, content, products or application services offered from time to time by Cuyana in connection therewith (collectively, the Site), you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

What personal information does cuyana collect?

The information we gather from customers enables us to sell our customers products and personalize and improve our services. We collect the following types of information from our customers:

Personal Information You Provide to Us:
We may receive and store any information you enter on our website or provide to us in any other way. The types of Personal Information collected may include your full name, gender, email address, mobile phone number, credit card and/or other payment information, IP address, browser information, username, password, time zone and any other information necessary for us to provide sell your products and otherwise provide our services. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The Personal Information you provide may be used for such purposes as responding to your requests for certain products and services, customizing the advertising and content you see and communicating with you about specials, sales offers and new products.

Personal Information Collected Automatically:
We receive and store certain types of information whenever you interact with our Site or use our services. Cuyana automatically receives and records information on our server logs from your browser including your IP address, cookie information and the page you requested. Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components, similar to TV ratings that indicate how many people watched a particular show. Cuyana only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Site or services so that we can make the Site appealing to as many customers as possible and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Site or services. We share this type of statistical data so that our partners also understand how often people use the Site or services, so that they, too, may provide you with an optimal online experience. Again, Cuyana never discloses aggregate information to a partner in a manner that would identify you personally.

Email Communications:
We often receive a confirmation when you open an email from Cuyana if your computer supports this type of program. Cuyana uses this confirmation to help make emails more interesting and helpful. We also may compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. When you receive e-mail from Cuyana, you can opt out of receiving further e-mails by emailing us at info@cuyana.com.

Information From Other Sources:
For purposes such as improving the personalization of our service, we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the Site and to improve quality. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on the acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Site’s most attractive features. Ads appearing on the Site may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Statement covers the use of cookies by Cuyana and does not cover the use of cookies by any advertisers.

Conditions of use

If you decide to visit the Cuyana websites, your visit and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages, arbitration of disputes and application of California state law.

Third party websites

Cuyana services may permit you to link to other websites on the Internet, and other websites may contain links to the Websites. These other websites are not under Cuyana control, and such links do not constitute an endorsement by Cuyana of those other websites or the services offered through them. The privacy and security practices of websites linked to or from the Cuyana websites are not covered by this Privacy Statement, and Cuyana is not responsible for the privacy or security practices or the content of such websites.

Is personal information about me secure?

Your Cuyana account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

Cuyana endeavors to protect user information to ensure that user account information is kept private, however, Cuyana cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

The Site contains links to other sites. Cuyana is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Statement only governs information collected on the Site or otherwise by Cuyana.

This Privacy Statement addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are bidders, buyers or sellers on the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Cuyana does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

What personal information can i access?

Cuyana allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list will change as the Site changes.

Real name

Account and user profile information

Credit card and/or other payment information

User e-mail address

User mobile phone number

Username and password

User preferences

Billing, shipping and return address information

What choices do i have?

As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Site and services.

You are able to add or update certain information on pages, such as those listed in the “What Personal Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.

You may request deletion of your Cuyana account by sending an e-mail to support@cuyana.com. Please note that some information may remain in our records after deletion of your account.

Can children use cuyana’s services?

Our site and the services available through Cuyana are not intended for children under the age of 13. Cuyana does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience. Cuyana recommends that parents use Internet filtering technology to supervise their kids’ access to the Internet.

Changes to this privacy policy

Cuyana may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses the Site after such changes have been first posted.

Questions or concerns

If you have any questions or concerns regarding privacy on our Site, please send us a detailed message at support@cuyana.com. We will make every effort to resolve your concerns.

Effective Date: August 11, 2011
Karla Gallardo
Founder & CEO at Cuyana
karla@cuyana.com